"We are still in Day 1. The internet is still in its early stages."

"We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient."

"I think it's important to be very persistent. You have to keep going, even when things are tough."

"I'm a big believer in the idea that if you have a great idea, you should pursue it relentlessly."

"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful."