"Complaining is not a strategy. We have to work with the world as we find it, not as we would like it to be."

"I think it's important to be very focused on what you're doing. Don't try to do too many things at once."

"I believe that the best way to predict the future is to invent it."

"We wake up every morning and say, 'How can we delight our customers?'"

"The most important thing is to be customer-focused. If you're customer-focused, you'll be successful."