"I believe that the customer is always right. And if they're not, it's our job to make them right."

"I think that the future is going to be very exciting, and I'm very optimistic about it."

"I think it's important to be willing to take risks. If you're not willing to take risks, you're not going to innovate."

"If you don't like to be criticized, you should do nothing."

"We are still in Day 1. The internet is still in its early stages."