"It wasn't unusual for managers to get a cream pie in the face, to have to dress up like a clown and greet customers for a day or to shave their heads when a goal was achieved."

"I'll fire anyone who cashes the check."

"You can learn from everybody."

"Most of us don't invent ideas. We take the best ideas from someone else."

"I always tried to treat people the way I wanted to be treated."