"Sam later claimed that he had spent more time in Kmart stores than any Kmart executive... Unlike many businesspeople, Sam never focused on the weaknesses or problems of his competitors, he only looked…"

"I'm not afraid to take risks."

"The secret of successful retailing is to give your customers what they want."

"I want you to promise that whenever you come within ten feet of a customer, you will look him in the eye, greet him, and ask him if you can help him."

"I never considered myself a great businessman. I just tried to do my best."