"If one of our customers comes into the store without a smile, I'll give them one of mine."

"If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction."

"I have always been driven to the point of obsession in everything I've ever done."

"We're going to be successful, but the basis is a very low-wage, low-benefit model of employment."

"I think it's important to stay hungry."