"If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction."

"The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stock boys."

"We let folks know we’re interested in them and that they’re vital to us. Because they are."

"I never considered myself a great businessman. I just tried to do my best."

"He got arrested in Brazil while studying competitors."