"I learned a long time ago that you can't make up for a bad meal with a good dessert."

"A most unusual aspect of the Waltons was that they believed in family ownership. Way back in 1953, following a model created by Helen's father, Sam gave all his shares in the company to a family corpo…"

"The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stock boys."

"I'll fire anyone who cashes the check."

"The secret of successful retailing is to give your customers what they want."