"If you don't listen to your customers, they'll stop listening to you."

"I probably have traveled and sat on more uncomfortable chairs and driven more miles and eaten more bad food in more strange places than anybody else in the entire world."

"When we're thinking small, that's another thing we're always on the lookout for: big egos. You don't have to have a small ego to work here, but you'd better know how to make it look small, or you migh…"

"I always felt that if I could make a dollar, I should."

"I like to tell a story about one of our early managers who wanted to buy a new car. I told him, 'You're not going to get a raise until you drive that car for five years.'"