"We are not in the business of selling books; we are in the business of helping people find books they want to read."

"Complaining is not a strategy. We have to work with the world as we find it, not as we would like it to be."

"I think the Internet is still in its infancy."

"I believe that there's nothing wrong with being eccentric. If you're going to be a leader, you have to be willing to be different."

"I would rather have a small number of customers who are truly passionate about what we do than a large number of customers who are just satisfied."