"So I guess Plepler... doesn't mind me then sharing his [Netflix] account information. So it's plepler@hbo.com and his password is 'netflix b**ch.'"

"I don’t believe in work-life balance. I believe in work-life harmony."

"If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste."

"It's much harder to get a small number of things right than a large number of things wrong."

"We’re not trying to be cool. We’re trying to be great."