"Our very unusual willingness to share most of the numbers of our business with all the associates … It's the only way they can possibly do their jobs to the best of their abilities—to know what's goin…"

"Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, pu…"

"When Sam feels a certain way, he is relentless. He will just wear you out. He will bring up an idea, we'll all discuss it and then decide maybe that it's not something we should be doing right now—or …"

"He got arrested in Brazil while studying competitors."

"Sam later claimed that he had spent more time in Kmart stores than any Kmart executive... Unlike many businesspeople, Sam never focused on the weaknesses or problems of his competitors, he only looked…"