"If you don't understand the details of your business, you are going to fail."

"I think it's important to be very humble. You have to be willing to admit when you're wrong and learn from your mistakes."

"I constantly remind our employees to be afraid, to wake up every morning terrified. Not of our competitors, but of our customers."

"There are two kinds of companies: those that work to try to charge more and those that work to try to charge less. We will be the second."

"I think it's important to have a good vision and to be able to communicate it effectively."