"I knew that if I failed, I wouldn't regret that. But I knew the one thing I might regret is not trying."

"I think that we're just at the beginning of what's possible with the internet."

"I think it's important to have a purpose in life. Otherwise, what's the point?"

"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."

"I believe that to be successful, you have to be customer-obsessed."