"You might call his style: management by looking over your shoulder."

"I always thought I was going to be a millionaire. I just didn't know it was going to be with a store."

"I'm a great believer in getting out and walking around and seeing what the competition is doing."

"The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stock boys."

"I always tried to treat people the way I wanted to be treated."