"The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stock boys."

"I've never been one to sit around and wait for things to happen."

"unions have developed in this country, they have mostly just been divisive. They have put management on one side of the fence, employees on the other, and themselves in the middle as almost a separate…"

"Most of us don't invent ideas. We take the best ideas from someone else."

"I think I've always been a pretty good marketer."