"I've been in the store business all my life, and I love it. I love the smell of the floor wax."

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."

"I probably have traveled and sat on more uncomfortable chairs and driven more miles and eaten more bad food in more strange places than anybody else in the entire world."

"I think it's important to have a good sense of humor."

"I've always tried to be a good listener."