"I've always been a competitive person."

"I want you to promise that whenever you come within ten feet of a customer, you will look him in the eye, greet him, and ask him if you can help him."

"I learned a long time ago that you can't make up for a bad meal with a good dessert."

"I think it's important to stay hungry."

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."