"I think one of the things that's really important is to be very clear about what you're trying to do."

"I think that the most important thing is to be customer-obsessed, not competitor-obsessed."

"We are not a 'get big fast' company. We are a 'get good fast' company."

"I would rather have a small number of customers who are truly passionate about what we do than a large number of customers who are just satisfied."

"I think it's important to be very humble. You have to be willing to admit when you're wrong and learn from your mistakes."